After the outpouring of public anger at the health insurance industry following the shooting of the United Healthcare CEO, the Cigna Group has announced a new multi-year effort to improve accountability, transparency and customer support. Public outrage over insurer denials of medical care has lead to more scrutiny by Congress. Cigna is the first insurer to announce an attempt at reforms. According to their website, The Cigna Group has established five key areas of focus, and several initial specific actions, to improve the health of its customers and the value it provides:
- Easier Access to Care: The company will address the challenges customers face by making its processes simpler, easier and faster.
- Better Support: The company will provide customers with more support and resources to navigate the health care system.
- Better Value: The company will drive better value for its customers.
- Accountability: The company will implement governance processes at the highest levels to successfully ensure positive changes.
- Transparency: The company will openly share how it is continuously improving.
We shall see how it plays out.
